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Number 19: Chrysler
Chrysler made a significant improvement in satisfaction, going from 74 to 79 on the American Customer Satisfaction Index for 2016. This may still leave the company with a below average score, but it’s a much better place to be than second to last, as it was last year.
Number 18: Cadillac
Cadillac According to the American Customer Satisfaction Index for 2016, “The Standard of the World” is now below average. Cadillac dropped a point this year to 79, and that would have been average last year, but improvements by other companies brought the average up to 82.
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